Our website)CLARO EG (is committed to protect your privacy so, kindly, read our privacy policy carefully as it contains important information about our identity and collecting your data, sharing using, and storing it. Thus, your agreement to such policies is granted upon browsing our website or using our service. If you don't agree to our terms don't use our website or services, otherwise, such acts are construed as explicit consent to our terms and such a consent is used in litigation regarding our policy terms of collecting your data and using it. This privacy policy is complementary to notifications and other privacy policies and may not abolish them

Privacy terms

1. Publishing or listing a property on our platform or website:

·        The company, owner of the application, is entitled to estimate property’s value upon your own request or third party’s request.

·        The company is entitled to inspect only property’s outside without prior notice from you.

·        We may contact you to permit indoor inspection.

·        You may decline our request, in this case, all data and information provided by you -verbally or photos sent - are deemed correct, otherwise is your sole responsibility for that buyers and other involved parties may hold you legally accountable for providing false Data within advertising time.

2. Upon visiting our website or platform as a potential buyer to purchase a listed property, we trust each property sealed as (evaluated, inspected, examined) according to provide service, and you are supposed to check the information we provide to avoid any change occurred to the property after we did our service.

3. Upon visiting our website to view information related to price level or provided services in certain area, kindly be noted that we don't suppose such information is correct 100%, you may request a paid service to obtain more accurate information about certain area through our mail Info@claro.eg

4. Upon listing a property on our website or platform the client who owns the advert. is bound by applicable Egyptian laws regulating the matter, and he is fully responsible of this property and information he provided.

5. The data that we collect about you:

Upon visiting our website or application or register with a password to gain service, you might be asked to provide information about yourself; that might include:

·        Your name and contacts including your email and phone number, and submitting this information is an agreement from you to receive informative and advertising messages about service.

·        The information that enables us to verify your identity.

·        Information regarding your bills settings date of transactions and payments

·        Location data.

·        Any other information we might ask from now and then to provide service in compliance with applicable laws.

·        You agree on collecting information about using the platform services and information from messages and communication sent and received between you and us; such agreement is used within litigation.

·        Thus, you must consent to provide this information so we can provide service to you in case you refrain to do so that may delay our services to you or hinder them at all.

6. Privacy terms regarding calls between you and work team:

·        We may record calls and keep conversations for quality purposes between you and work team or any external parties using our website; i.e. property owners or agents who communicated regarding a property using a phone or a link on our website or using property contacts provided thereof.

·        Our website may use service provider affiliated to external agency to track phone calls and texts done between you and real estate professionals so we can recognise specific details about the contact. Thus, our website and service provider will receive your call or text data and store it; including call time and date, your phone number and text content.

·        This privacy term is applied upon visiting our platform or using our services via mobile phone, tablets or any other mobile technology unless you had chosen from your device’s settings not to disclose your identity and we may collect this information and use it automatically as you use our services and visit our platform through a mobile device

7. Agencies that we share personal information with:

Our company and other related companies may process your personal information including your name, address and any other detail of your interests you have submitted. Licenced related company to do so according to this privacy terms will process such information.

As well, we may share your information with:

·        External agencies we use them to present our services and products to you such as payment and banking service providers.

·         External agencies we use them in administering our business (i.e.: marketing agencies or internet hosts).

·        External agencies you have approved (i.e.: social media websites you have chosen to link your account to or external payment service providers)

·        We demand all external agencies to respect safety of your personal data and use it in compliance with law.

We don't permit or external service providers to exploit your personal data for their own purposes other than processing your personal data for specific purposes and according to our instructions.

8. We may use or share your submitted information, if needed, to comply to legal obligation, protect our rights and related company’s rights or oblige you to commit. That might include sharing information with other organisations to gain protection and avoid fraud.

We may need sharing some of your personal information within restructuring our company or with related or affiliated companies and external parties (i.e.real estate agents who use our website) normally, personal information is anonymous but it is not always the case. Otherwise, such personal information receiver will comply to privacy commitment

9. Purpose of processing:

·        We will be eventually able to help you access certain platform sections suit your interests and that enables us to provide you with needed service.

·        We will use your information to fulfil service you requested and process any other permitted transactions, notify you with special offers or marketing interesting information, carry out some services or conduct development researches.

·        We may use your information to contact you to ask about your opinion regarding our platform service or our company or notify you about changes or developments we made.

10. Disclosing information:

·        In case we decide our company or part of it, information is deemed included in our intangible assets and involved in the purchase and using that data and information is included in these privacy terms.

·        We will not disclose your information to the government or any related authorities unless applicable laws require us to do so. We are obliged to comply to binding laws.

·        In case we are subject to legal liquidation process which is not likely to happen, the insolvency agent may transfer your information with company assets to any external buyer as he will pledge to use your information for same purposes provided within. And we pledge that external parties provided by your information comply to these policy terms.

11. Cookies

·        We may, aiming at providing better service, send a small file to your device when you visit our website. It enables us to recognize your computer, track your behaviour on our website and define your interests to customise your experience on our website and improve it.

·        We may use cookies to collect your personal data and store it.

·        We link stored information with personal data you provide using cookies. You may adjust your browser setting to reject cookies, but that may restrict your platform usage and hinder some platform sections.

In Case,

You are involved or enquiring about a potential client or service we provide:

·        We may use your sent information in addition to others we might have or gain from other resources to determine which of our agents is ready and able to answer your needs and interests and support them to do so.

·        We may redirect or share your related information with the specific specialist.

·        Those specialists or their related companies, agents, marketers or others may use this information to contact you regarding your needs or potential interests. As we may do.

·        “Specialist” Refers to individuals, companies or organisations specialise in real estate or involved in our website’s business.

External suppliers:

External suppliers including Google Facebook and others use cookies to advertise properly based on previous website visits.

Google and Facebook use of cookies of DART Type which enables them and their partners to make advertisements to users according to their website visits.

Subscribers may cancel their subscription in:

- “DART cookies” through visiting  https://claro.eg/account

- Facebook cookies through visiting advertising preferences page on Facebook.

12. Security measures:

We will execute privacy policy diligently to our best to protect your own personal data from violation, disclosure or loss. If it was violated, we will inform you and any regulatory authority we are legally asked to inform.

13.You are the sole responsible to keep your password secret and other account details, if you doubted non-authorised use to your account you must contact us immediately and you can disable your account anytime.

14. Access to information:

·        You may ask us about your stored personal information through our email Info@claro.eg .

·        Upon your request and your payment of 750 LE, we may provide you via mail with a copy of your personal data we keep after verifying your identity, otherwise, we may reject your request.

15. Data deletion request

You may request from us your personal data deletion through our mail Info@claro.eg and we will do our best to answer this request. Otherwise, within certain circumstances, we will not be able to delete as we are legally obliged to keep it.

In addition, we may not inform you with the reason due to our commitment to privacy terms.

We may request identity proof before deleting any information and we are entitled to refuse if your identity is not proven and we are entitled to charge fees on any deletion request submitted to us.

16. Enquiries

If you have any enquiries or concerns regarding our privacy policy terms or the way we handle your personal data, cordially, contact us through Info@claro.eg.

If you are willing that we stop processing your data, send our management a message titled “cancel subscription”

17. Payment to data:

·        We use external service provider to process credit card payments.

·        He is provided with needed personal data access to fulfil his job.

·        And he may not use it for other purpose

·        Notably, we cannot access any of your payment information or keep it.

18. Policy update:

·        We may change our policy terms now and then. We will publish our updated policy on our website. Using our platform and website after that is deemed a consent and agreement from you to comply with such updates. Thus, you are responsible to check.